Return Policy

30-Day Returns

Your on-line purchase is eligible for return within 30 days of purchase. The returned product must be in new condition with the original tags and packaging. Unless there was an error in your shipment or the item is defective, the customer is responsible for the return shipping costs. Use our automated system to create a paid return label. Your refund will be debited the original shipping cost of your purchase for using this service.

If you purchased merchandise at jamesriverarchery.com, your packing slip is your receipt. Please include a copy of the packing slip in the return box with your merchandise.  Alternatively, you may ship your return merchandise to James River Archery through any shipping carrier that you prefer:

James River Archery
Attn: Returns
2734 South Campbell Ave.
Springfield, Mo. 65804

James River Archery will issue refunds after it has received and inspected the returned merchandise.


How to Set Up A Return

If you placed an order on Jamesriverarchery.com you will have received an email with your order number. Have your order number and zip code ready and Click Here. Simply enter your order number and zip code to look up your order. Then you can choose which items you would like to return by clicking on the box next to the item you would like to return. From there select the “Return Quantity” and “Return Reason” in the dropdown menu’s next to each item. Finally, click the “Submit Request” button to create a return label. From there you can print your return label and take it to the nearest carrier location to be delivered.

When shipping a return, please use the original shipping packaging when possible. Also, remember to include a copy of the original packing slip.


Broken or Defective Product

James River Archery will refund shipping charges for defective merchandise or merchandise damaged in transit: If you purchased merchandise at jamesriverarchery.com and it is defective, arrives damaged, or is not the product that you ordered, use our automated system to create a paid return label. Your refund will be debited the original shipping cost of your purchase for using this service.
Ammunition: Due to safety considerations and legal/regulatory reasons. All on-line ammunition sales are final, and James River Archery cannot accept any returns or exchanges.
Bows & Crossbows: Due to safety considerations and legal/regulatory reasons. All on-line bow and crossbow sales are final, and James River Archery cannot accept any returns or exchanges.
Treestands, Ladderstands, Tree Saddles, & Climbing Sticks: Due to safety considerations and legal/regulatory reasons. All on-line sales of Treestands, Ladderstands, Tree Saddles, & Climbing Sticks are final, and James River Archery cannot accept any returns or exchanges.
Clearance or Close Out Items: All on-line sales of Discounted Clearance Items are final, and James River Archery cannot accept any returns or exchanges.
Custom Merchandise: Special or personalized orders, close-outs, specials, cut arrows/shafts, etc. may not be returned under any circumstance other than to replace an item due to defective product.


Returns from Springfield, MO Store:

With a receipt: If you purchased merchandise from James River Archery and have a receipt, James River Archery will give you a refund of the purchase price or an exchange of the merchandise.
Without a receipt: If you purchased merchandise from James River Archery and do not have a receipt, we will normally give you a merchandise credit equal to the current price of the merchandise in the store, or an exchange of the merchandise.
Returns to a store without a receipt require identification: James River Archery requires valid government identification for all returns without a receipt.
Returned merchandise must be resalable: Except if there is a product defect or other performance issue, returned merchandise must be resalable (no material or visible wear or usage), in original packaging, and with all paperwork, parts, and accessories.
James River Archery issues refunds based on the original payment tender: All refunds issued by James River Archery for returned merchandise will match the original payment tender. Customers will receive cash refunds for cash purchases (Any cash refund of a $100 or more may be paid by check and mailed from our general office), check purchases will be refunded by a check after a mandatory 10 business day waiting period, credit to the appropriate card for debit and credit card purchases, and merchandise credit for gift card purchases or any return without a receipt.
Ammunition: Due to safety considerations and legal/regulatory reasons. All ammunition sales are final, and James River Archery cannot accept any returns or exchanges.
Bows & Crossbows: Due to safety considerations and legal/regulatory reasons. All bow and crossbow sales are final, and James River Archery cannot accept any returns or exchanges.
Treestands, Ladderstands, Tree Saddles, & Climbing Sticks: Due to safety considerations and legal/regulatory reasons. All sales of Treestands, Ladderstands, Tree Saddles, & Climbing Sticks are final, and James River Archery cannot accept any returns or exchanges.
Clearance or Close Out Items: All sales of Discounted Clearance Items are final, and James River Archery cannot accept any returns or exchanges.
Custom Merchandise: Special or personalized orders, close-outs, specials, cut arrows/shafts, etc. may not be returned under any circumstance other than to replace an item due to defective product.
Gift Cards: Customers cannot redeem James River Archery gift cards for cash, and lost, stolen, or altered cards cannot be replaced.
James River Archery reserves the right to refuse the return of any product that is used, damaged or un-sellable for any reason.

Customer Service Questions:

James River Archery is committed to customer service, and if you have any problems or questions with any returns, you may contact James River Archery at 417-720-1756.