Defective merchandise is warranted under the manufacturer’s warranty policy coverage. Please contact the manufacturer directly or call us for assistance in the event of a manufacturer’s defective product. We will process the warranty under the guidelines of the manufacturer as quickly as possible. All merchandise is warranted by the manufacturer; not James River Archery. Most manufacturers require return of a defective item for evaluation for repair or replacement according to their policies and will not authorize us to immediately replace defective items. We will offer every assistance available to us, however we cannot offer a refund for defective merchandise unless authorized from the manufacturer.
Customer Service Questions:
James River Archery is committed to customer service, and if you have any problems or questions or need assistance contacting manufacturers for warranty repairs, you may contact James River Archery at 417-720-1756.